August 2014 - Fourmative

July 2014 was the culmination of 6 months work with 11 JCB Dealer Training Instructors graduating in front of their respective Group Directors and Managers. With a long days end longer evenings each Dealer Group Instructor was video recorded and continually tested to demonstrate their capability in delivering quality training to match the high standards…

There was a series of management and operation training for Parts and Service training at the new Lagos showrooms. We used plenty of group discussions and exercises to test the learning objectives. The feedback from the training was excellent with:“I have learned how to use Autoline to record stock categories and lost sales, mange margins…