Colin visited CFAO Nigeria in June 2014
There was a series of management and operation training for Parts and Service training at the new Lagos showrooms. We used plenty of group discussions and exercises to test the learning objectives.
The feedback from the training was excellent with:
“I have learned how to use Autoline to record stock categories and lost sales, manage margins and increase gross profit"
“Today’s training is very beneficial for my everyday tasks"
“Highly recommended for future training of CFAO parts and after-sales Staff"
“Good refresher course"
Using Instant Feedback we combined the highest level of classroom training with measurable output through action plans and scoring matrix.