For a fixed annual fee, we will help you improve customer attention and retention with our Customers for Life in-dealership support.
What it is
A dealership culture improvement programme which provides 6-9 days of business support over a 12-month period to help you Define a process to deliver a great customer experience, understand the important people aspects to be able to Deliver a great experience to every customer on every visit.
We help with the magic touches which Delight the customer and help you understand the steps that help Retain the customer for life.
Addresses CSI issues and introduces a process to achieve beyond satisfaction.
Is a high impact programme that works on site with dealer staff to address key issues?
Involves our initial guidance before installing an Improvement Process.
Relies upon commitment from all Managers within the business to help achieve the goals.
Works alongside existing good working practices to help improve customer satisfaction.
Works alongside existing CSI measures, using benchmarks and KPI’s to set realistic levels of improvement and delivery standards expected.
What it does
Helps you to Define a process which will:
Improve the customer experience.
Enhance your reputation.
Improves Staff motivation with a true desire to do better.
Introduces a business improvement process which helps the business manage the improvement post our support.
Helps you sell more.
Contact us now to see how you can achieve these great results too.