Fourmative Deliver tailored assessment centres for your business. We specialise in testing your staff’s key competencies in the roles that they do every day. We provide IMI accredited assessors to facilitate the sessions and assess them on their knowledge and process application. This is achieved through face to face, online and telephone role play, putting them in realistic situations similar to those experienced in their role. We can also test them on their knowledge of your products and services using multiple choice tests.
We work with you to Define what parts of your staff’s role that you want to assess and focus on. We can offer training and coaching solutions to improve the areas of development that we identify through the assessments.
Working with the IMI we can provide a qualification to your staff which is recognised by the IMI and industry standards.
What it does
IMI assessments help you to understand how good your staff are that work for you. It allows you to identify areas of development, so you can make improvements to their skills and knowledge through further training or coaching. Ensuring you Retain more staff and customers in your business.
Having highly skilled staff who have been given relevant and up to date training and coaching will Delight your customers as your staff are delivering the best customer experience possible.
Contact us now for more information on how our IMI assessments can help you and your staff improve and achieve more.