Instant Feedback is a web-based system which helps you gain valuable feedback from potentially all of your Customers helping to improve satisfaction and retention for your business.
Suitable for Hotels, Restaurants, Corporate and Hospitality events.
Customers are demanding a higher level of customer service and are using feedback sites such as Trip Advisor, Reevoo and many others to voice their views.
Use Instant Feedback with all of your customers at point of Checkout or bill payment and see your online scores improve.
Live feedback from potentially all of your Customers giving you true Customer opinions
Instant Feedback to all staff via the internal Browser Dashboard
Hot Alert emails and text messages alerting Restaurant Managers, Head Chef, Duty Managers when the Customer is less than extremely satisfied so that the Customer can be managed PRIOR to them leaving your establishment
The ability to change questions and content to reflect the individual business needs
Group reporting and business comparisons
Customer Service Staff really engage with the Customer and gather honest feedback from all
Increases the Customer’s perception of the business by recognising their attention to detail with respect to excellent Customer service
Language capability; Currently English, French and Arabic, others available upon request.
MEASURE Marketing – The ability to ask targeted questions to all Customers and measure the awareness of Special Offers, Promotions and Added value incentives. You’ll know that as the exposure increases the likelihood of purchase will rise too