Instant Feedback is a web-based system which helps you gain valuable feedback from potentially all of your Customers helping to improve satisfaction and retention for your business.
Suitable for Care Homes, Nursing Homes, Day Care Centres.
Residents are demanding a higher level of Resident service and are using feedback sites such as CQC, CareHome.co.uk, Google Reviews to voice their views.
Use Instant Feedback with all of your Residents for Daily reviews, Staff interventions, or Family meetings and see your online scores improve.
Live feedback from potentially all of your Residents giving you true Resident opinions
Instant Feedback to all staff via the internal Browser Dashboard
Hot Alert emails and text messages alerting Care Home Managers, Area Manager staff, Head Office key personnel when the Resident is less than extremely satisfied
The ability to change questions and content to reflect the individual Home
Group reporting and business comparisons
Care Home Staff really engage with the Resident and gather honest feedback from all
Increases the Resident’s perception of the business by recognising their attention to detail with respect to excellent Resident service
Language capability; Currently English, French and Arabic, others available upon request.
MEASURE Marketing – The ability to ask targeted questions to all Residents and measure the awareness of Activities, Facilities, and additional services. You’ll know that as the exposure increases the likelihood of purchase will rise too