Instant Feedback helps you, be ready, be safe and comply with the new COVID19 government guidelines for Hospitality and much more.
Instant Feedback is a web-based system which helps you gain valuable feedback from potentially all of your Customers helping to improve satisfaction and retention for your business. Following current Government guidelines our webtool is configured to allow safe-distance communication pre and post the visit. You have options to pre-load mobile phone or email details, or gather details on entry/exit, then push survey requests to all of your Customers / Visitors
Suitable for Hotels, Restaurants, Pubs, Holiday Parks, Corporate and Hospitality events.
Customers are demanding a higher level of customer service and are using feedback sites such as Trip Advisor, Reevoo and many others to voice their views. Instant Feedback can be used in addition to these sites.
Use Instant Feedback with all of your Customers at the point of checkout or bill payment and see your online scores improve. Consider surveying them during their stay too, to check the visit meets their expectations. Use Instant Feedback to measure marketing and learn if your Sales and Promotion offers are being seen.
You will also get:-
Live feedback from potentially all of your Customers giving you true Customer opinions
Instant Feedback to all staff via the internal Browser Dashboard
Hot Alert emails and text messages alerting Restaurant Managers, Head Chef, Duty Managers when the Customer is less than extremely satisfied so that the Customer can be managed PRIOR to them leaving your establishment
The ability to change questions and content to reflect the individual business needs
Group reporting and business comparisons
Customer Service Staff really engage with the Customer and gather honest feedback from all
Increases the Customer’s perception of the business by recognising their attention to detail with respect to excellent Customer service
Language capability; Currently English, French and Arabic, others available upon request.
MEASURE Marketing – The ability to ask targeted questions to all Customers and measure the awareness of Special Offers, Promotions and Added value incentives. You’ll know that as the exposure increases the likelihood of purchase will rise too
TRACK & TRACE – Use Instant Feedback to gather specific dates when a Customer is on your premises, then reach out if necessary. Simple, cost effective and a high priority for businesses today.